FAQ

Do you take custom orders?

Yes! Have an idea for something custom? Contact me with your idea, the quantity you need, and when you need it.  Whether you’re imagining a brand-new design or a variation on something in the shop, I’ll let you know what’s possible and discuss pricing and timing before you order.

Can I order gifts for my school or teaching team?

If you’re shopping for a teaching team, school staff, or a special appreciation event, contact me with the items you’re interested in, your quantity, and your event date. I’ll help you explore options and confirm availability and timing.

How long will it take to process my order?

Please allow 3–5 business days for me to prepare your order before it ships. Shipping time is additional and depends on the delivery method you select.

How long will delivery take?

Delivery time depends on your destination and the shipping method you select. Please allow time for both order processing and delivery, especially when ordering a gift for a specific date.

For current delivery estimates, please review the Shipping Policy. Carrier estimates are not guaranteed, and holidays, weather, or other delays may affect delivery.

Do you offer free shipping?

Yes! Purchases of $50 or more qualify for free shipping. Please review the Shipping Policy for details.

Where Do You Ship?

We are currently only shipping to the United States.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation with a tracking number. Use that number to follow your package’s progress.

If your order hasn’t arrived by the end of the estimated delivery window, contact me with your order number so I can look into it.

Can I cancel my order?

You can request a cancellation as long as your order has not been processed. Please contact me as soon as possible and include your order number. Orders may be processed quickly, so I’ll confirm whether cancellation is still possible.

What if my item arrives damaged or I receive the wrong item?

Please contact me promptly with your order number and photos of the item and packaging. I’ll review the issue and help make it right.

For more information about refunds and exceptions, please review the Refund Policy.

What are Your Payment Methods?

I accept major credit cards. You can choose from the available payment options at checkout.

How do I use a discount code?

Enter your discount code at checkout before completing your purchase, and check that the discount has been applied to your total. Discount codes cannot be applied after your purchase is complete.

Still have a question?

Fill out the contact form, whether you have a question about an item or need help choosing a thoughtful gift for an educator, and I'll be happy to help!.